{"id":3109,"date":"2017-03-15T05:52:05","date_gmt":"2017-03-15T04:52:05","guid":{"rendered":"https:\/\/www.totalcoaching.com\/blog\/?p=3109"},"modified":"2017-03-04T17:10:21","modified_gmt":"2017-03-04T16:10:21","slug":"profitable-online-personal-training","status":"publish","type":"post","link":"https:\/\/www.totalcoaching.com\/blog\/profitable-online-personal-training\/","title":{"rendered":"3 Crucial Rules for a Profitable Online Personal Training Business"},"content":{"rendered":"","protected":false},"excerpt":{"rendered":"","protected":false},"author":10,"featured_media":3148,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":"","tve_updated_post":"<p>When I moved my business from training clients face-to-face to offering online personal training services, I thought my life was going to get so much easier.<\/p><p>I had read <a href=\"http:\/\/fourhourworkweek.com\/\" target=\"_blank\" class=\"\">The 4-Hour Workweek<\/a>. I \u200bknew all about the high<a href=\"http:\/\/rigsbee.com\/how-to-increase-your-member-roi-quotient-658-words\/\" target=\"_blank\" class=\"\"> R\ufeff\ufeffO\ufeff\ufeff\ufeffI\ufeff\ufeff\ufeff <\/a>that comes with selling digital goods and services. By not having a physical space to manage or employees to look after, I was going to save time and money. I would <a href=\"https:\/\/www.totalcoaching.com\/blog\/personal-trainer-outsourcing\/\" target=\"_blank\" class=\"\">outsource<\/a> the tasks I didn't want to do. Life was going to be easy!<\/p><p>I couldn't have been more wrong.<\/p><div style=\"width: 600px\" class=\"thrv_wrapper tve_image_caption img_style_lifted_style2\">\n<span class=\"tve_image_frame\">\n<img class=\"tve_image\" alt=\"online fitness business\" style=\"width: 600px\" src=\"\/\/www.totalcoaching.com\/blog\/wp-content\/uploads\/2017\/03\/3-Crucial-Rules-for-a-Profitable-Online-Personal-Training-Business.jpg\" width=\"600\" height=\"301\">\n<\/span>\n<\/div><p><span style=\"background-color: rgb(239, 232, 88);\">You know from your own personal training career that the most important service you offer is YOU.<\/span> Your clients want to feel connected. They want <a href=\"http:\/\/exceednutrition.com\/accountability\/\" target=\"_blank\" class=\"\">accountability<\/a>. They need to be <a href=\"http:\/\/robertsontrainingsystems.com\/blog\/5-ways-to-keep-your-clients-or-yourself-motivated\/#\" target=\"_blank\" class=\"\">motivated<\/a>.&nbsp;<\/p><p>All of these functions of a personal trainer are true for online training just as they are for face-to-face training. If you're not careful, your online clients can require&nbsp;just as much of your time as face-to-face clients. And that might be okay\u2014your goal is to provide a helpful service to your clients. <\/p><div class=\"thrv_paste_content thrv_wrapper\"><\/div><blockquote class=\"\" style=\"margin-bottom: 30px !important;\">You want to give them what they NEED, but that's not always the same thing as what they THINK they need.<\/blockquote><p>It took me far too long to find the perfect balance between giving too much (which doesn't help your clients) and not giving enough (which comes across as being neglectful and lazy).&nbsp;<\/p><p>Now I have a system that gives me the freedom and flexibility I always wanted from online personal training, while also giving my clients exactly what they need. Here are 3 rules you can follow to achieve the same:\u200b<\/p><h2 class=\"\">Rule #1: Take Control of Your Inbox<\/h2><p>Many personal trainers worry that their clients won't want to make the leap from in-person to online training. To <a href=\"http:\/\/scottlaidler.com\/5-proven-benefits-of-online-personal-training\/\" target=\"_blank\" class=\"\">help ease that fear<\/a>, they make support promises like, \"Unlimited email support, 7 days per week!\"<\/p><p>I made this mistake too. Want to guess what happened next?<\/p><p>You guessed it\u2014I lived in my inbox. My clients were paying me less for online training than they did for in-person sessions, but they were taking up WAY more time because I had <a href=\"http:\/\/www.melyssagriffin.com\/manage-client-expectations\/\" target=\"_blank\" class=\"\">set an \ufeffexpectation<\/a> that any and all questions they ever had about health (and even ones not related to their health) would be answered right away.<\/p><p><span style=\"background-color: rgb(239, 232, 88);\">This is problematic for two reasons:<\/span><\/p><ol class=\"thrv_wrapper\"><li class=\"\">\u200bI hated my life (seriously, who likes writing emails all day long?).<\/li><li class=\"\">I was training my clients to rely on me, not their own understanding.<\/li><\/ol><p>Read this statement carefully:<\/p><blockquote class=\"\" style=\"margin-bottom: 30px !important;\">You are not helping your clients if you are creating a dependent relationship. You must teach them independence so that they can grow with your support and on their own.\u200b<\/blockquote><p>Imagine you bought a new client booking software for your business. It's full of features that can radically improve your business. But, instead of offering tutorials showing how to use the software, each time you had a question, you were forced to call a 1-800 number to speak to customer service. The service rep would take control of your computer to fix the issue and would then send you on your way.<\/p><p>You might appreciate the help at first, but after a while your mastery of the new software would be so impeded that you'd likely end up feeling pretty frustrated. You want to be in control.<\/p><p>The same is true for your clients.<\/p><div class=\"thrv_wrapper thrv_custom_html_shortcode\" style=\"margin-bottom: -10px !important;\"><iframe src=\"\/\/giphy.com\/embed\/xLhloTgdu7i92\" width=\"600\" height=\"400\" frameborder=\"0\" class=\"giphy-embed\" allowfullscreen=\"\"><\/iframe><p><a href=\"http:\/\/giphy.com\/gifs\/artists-on-tumblr-foxadhd-xLhloTgdu7i92\"><\/a><\/p><div class=\"tve_iframe_cover\"><\/div><\/div><p class=\"tve_p_center\"><i>Break free from the spam and help your clients gain independence<\/i><\/p><p>They may THINK they want to be able to email you all day long, but this is just a safety blanket that needs to be removed. Here is the system I use to help my clients develop amazing independence:<\/p><h3 class=\"\">1. Check Email Twice per Day<\/h3><p>I check once in the morning and once in the afternoon, looking for true emergency emails that I should answer immediately.<\/p><h3 class=\"\">2. Set \"Office Hours\" for Replies<\/h3><p>For non-emergency emails, my clients know that they will hear back from me on Thursdays (a.k.a. my \"email office hours\")<\/p><p>I know what you might be thinking, \"Only once per week? That's not enough!\" Keep in mind that I do have \"touch points\" with my clients aside from this (keep reading to learn more), but they are trained to expect a reply to their emails once per week, Thursdays only.<\/p><p><span style=\"background-color: rgb(239, 232, 88);\">Please drop the \"unlimited email support\" from your online training services.<\/span> Teach your clients to be independent thinkers, not reliant on you for every decision (e.g. \"Should I eat walnuts or sunflower seeds on my salad?\"\u2014seriously, I used to get questions like this!).<\/p><h2 class=\"\">Rule #2: Automate, Automate, Automate<\/h2><p>Even with Rule #1 in place, you are still going to face a lot of questions that come up over and over again. Do yourself a favour by automating responses so that you can help your clients faster and save oodles of your own time to focus on more important matters. Here's what I do:<\/p><h3 class=\"\">1. \"Can\" Your Responses<\/h3><p>If you're not using Gmail, <a href=\"https:\/\/gsuite.google.com\/intl\/en_us\/?utm_source=google&amp;utm_medium=cpc&amp;utm_campaign=na-CA-all-en-dr-bkws-all-all-trial-b-na&amp;utm_content=text-ad-none-any-DEV_c-CRE_158372853314-ADGP_How+To+Set+Up+Gmail+Account+-+BKWS+-+BMM-KWID_43700015272505693&amp;utm_term=KW_%2Bhow%20%2Bto%20%2Bset%20%2Bup%20%2Bgmail%20%2Baccount-ST_%2Bhow+%2Bto+%2Bset+%2Bup+%2Bgmail+%2Baccount&amp;gclid=CPO605eGsdICFViUfgodiE8FjA&amp;gclsrc=aw.ds\" target=\"_blank\" class=\"\">get on that<\/a>. It offers so many plugins and useful features that there is no excuse to use anything else.<\/p><p>Next, make a list of the top 5-10 questions your online clients ask all the time. For example, \"\u200bHow do I find my new workouts?\" or \"Where do I record my workout results?\"<\/p><p>Then, create a \"canned response\" for each of those questions. Here's a tutorial that explains how to do this:\u200b<\/p><div class=\"thrv_responsive_video thrv_wrapper rv_style_lifted_style3\" data-overlay=\"0\" data-type=\"youtube\" data-embed_type=\"inline\" data-url=\"https:\/\/www.youtube.com\/watch?v=sUi2bzkzlf0\" data-embeded-url=\"https:\/\/www.youtube.com\/embed\/sUi2bzkzlf0\" data-autoplay=\"0\">\n<div class=\"tve_responsive_video_container\" style=\"display: block;\">\n<div class=\"video_overlay\"><\/div>\n<iframe src=\"https:\/\/www.youtube.com\/embed\/sUi2bzkzlf0?rel=1&amp;modestbranding=0&amp;controls=1&amp;showinfo=1&amp;fs=1&amp;wmode=transparent\" frameborder=\"0\" allowfullscreen=\"\" style=\"display: block;\" data-src=\"https:\/\/www.youtube.com\/embed\/sUi2bzkzlf0?rel=1&amp;modestbranding=0&amp;controls=1&amp;showinfo=1&amp;fs=1&amp;wmode=transparent\"><\/iframe>\n<\/div>\n<\/div><p>I started with a handful of these canned responses and add to my list every time I notice that I'm re-answering the same questions multiple times. <span style=\"background-color: rgb(239, 232, 88);\">As your list grows, your time spent emailing shrinks.<\/span><\/p><p>Be sure to personalize the \"Hey _____,\" and perhaps the first line of your email so that it doesn't feel too automated to your clients. They'll appreciate the quick, <a href=\"http:\/\/onlineincometeacher.com\/business-tips\/5-reasons-why-personalizing-an-email-is-important\/\" target=\"_blank\" class=\"\">personalized answer<\/a>.\u200b<\/p><h3 class=\"\">2. Use Autoresponse Info Pages<\/h3><p>I am a HUGE fan of <a href=\"https:\/\/clickfunnels.com\/?cf_affiliate_id=526279&amp;affiliate_id=526279\" target=\"_blank\" class=\"\">Clickfunnels<\/a> for <a href=\"http:\/\/www.autopilotyourbusiness.com\/5-steps-automate-marketing\/\" target=\"_blank\" class=\"\">automating much of my business<\/a>. There are other solutions out there, but after trying many, this is the one I found most helpful.<\/p><p>One of the best features is the automation \"Action Funnels\" that customers are put into once they join your online training program. I have mine set up to automatically deliver a welcome message, tutorials, and resource pages so that the help my clients need from me diminishes.<\/p><p>For example, when a new client joins my 10 in 4 Challenge, they are redirected to a download page (see below) and are emailed the link to this page several times over the course of the next week:<\/p><div style=\"width: 600px\" class=\"thrv_wrapper tve_image_caption img_style_lifted_style2\">\n<span class=\"tve_image_frame\">\n<img class=\"tve_image\" alt=\"download page\" style=\"width: 600px\" src=\"\/\/www.totalcoaching.com\/blog\/wp-content\/uploads\/2017\/02\/10in4.png\" width=\"600\" height=\"581\">\n<\/span>\n<\/div><p>Does that sound like overkill to you?<\/p><p>Well, experience showed that before automating this process, about 10% of my new clients would ask where these materials were located\u200b. That's a lot of my time spent sending emails!<\/p><p>Now, virtually nobody asks about these items because they receive them with regularity during their first week of onboarding into my program.\u200b<\/p><p>It's easy to become obsessed with every shiny piece of <a href=\"http:\/\/succeedasyourownboss.com\/leverage-technology-small-business\/\" target=\"_blank\" class=\"\">technology<\/a> out there that can apparently \"help\" your business. I love automation, but start with the basics. <span style=\"background-color: rgb(239, 232, 88);\">Automate your email and your program information pages\u2014this will provide a huge return on your time investment.<\/span><\/p><div class=\"thrv_paste_content thrv_wrapper\"><\/div><h2 class=\"\">Rule #3: Chunk Your Support Time<\/h2><p>Depending on how much your online clients are paying for your help, you may want to offer phone\/Skype support. <\/p><p>Personally, I do offer this service for clients who are buying my higher-end programs (i.e. $299 and up), but I still want to make sure I'm providing the best level of service using the least amount of my time.<\/p><p>Just as I do with my \"inbox office hours,\" I have set \"phone\/Skype office hours\" each week. Using <a href=\"https:\/\/calendly.com\/\" target=\"_blank\" class=\"\">Calendly<\/a>, my clients can book one such session per week IF they feel it will be beneficial.<\/p><p>Now, some clients will book each week simply because they can. That's fine. You've got to live with it. Others will book only when they have real questions or need legitimate support. <span style=\"background-color: rgb(239, 232, 88);\">Again, your job is to set expectations and do your best to develop independence.<\/span><\/p><p>My <a href=\"http:\/\/erineflynn.com\/office-hours\/\" target=\"_blank\" class=\"\">office hours<\/a> are open each Tuesday, and time slots are 15 minutes long. Originally, I offered 30-minute slots but found that we spend at least the first 10 minutes or so doing small-talk. <\/p><blockquote class=\"\" style=\"margin-bottom: 30px !important;\">If you want to talk about the weather, go for it, but I'd rather reserve my time for developing programs that will help my clients get results. <\/blockquote><p>Fifteen minute calls are plenty.<\/p><p>During these calls, I ask my clients three things:<\/p><ol class=\"thrv_wrapper\"><li class=\"\">What's going well? (you always want to emphasize the positives!)<\/li><li class=\"\">What's been challenging?<\/li><li class=\"\">What's going to change next week? (i.e. what's the plan of action?)<\/li><\/ol><p>It doesn't take long for this conversation to become systematic. Your time is valuable and so is your clients'\u2014an efficient call respects both of your schedules.<\/p><div class=\"thrv_wrapper thrv_custom_html_shortcode\"><blockquote class=\"twitter-tweet\" data-lang=\"en\"><p lang=\"en\" dir=\"ltr\">How to Set Boundaries With Demanding Clients <a href=\"https:\/\/t.co\/K8ihy2SrVs\">https:\/\/t.co\/K8ihy2SrVs<\/a> <a href=\"https:\/\/twitter.com\/amandaabella\">@amandaabella<\/a> <a href=\"https:\/\/t.co\/BZKooGkCW0\">pic.twitter.com\/BZKooGkCW0<\/a><\/p>\u2014 Due Support (@DueSupport) <a href=\"https:\/\/twitter.com\/DueSupport\/status\/835018950014566401\">February 24, 2017<\/a><\/blockquote>\n<code class=\"tve_js_placeholder\">[tcb-script async=\"\" src=\"\/\/platform.twitter.com\/widgets.js\" charset=\"utf-8\"][\/tcb-script]<\/code><\/div><div class=\"thrv_paste_content thrv_wrapper\"><\/div><div class=\"thrv_paste_content thrv_wrapper\"><\/div><h2 class=\"\">Conclusions<\/h2><p>Online personal training has changed my business and my life. In addition, it's allowed me to serve more clients from all over the world. It's a wonderful thing.<\/p><p>But, don't go into it blind. Online personal training has unique challenges that can wind up costing you so much time and money if you're not prepared. \u200bFollow these 3 rules to <a href=\"http:\/\/gabrielataylor.com\/time-management-tips-for-small-business-owners\/\" target=\"_blank\" class=\"\">guard your time<\/a> so that the move towards an online business is the right one for you.<\/p><h3 class=\"tve_p_center\">Which rule was most helpful to you? Sound off in the comments, and don't forget to share using the buttons below!<\/h3>","tve_custom_css":"","tve_user_custom_css":"","tve_globals":{"e":"1","font_cls":[]},"tcb2_ready":0,"tcb_editor_enabled":0,"tve_landing_page":"","_tve_header":"","_tve_footer":""},"categories":[72],"tags":[],"_links":{"self":[{"href":"https:\/\/www.totalcoaching.com\/blog\/wp-json\/wp\/v2\/posts\/3109"}],"collection":[{"href":"https:\/\/www.totalcoaching.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.totalcoaching.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.totalcoaching.com\/blog\/wp-json\/wp\/v2\/users\/10"}],"replies":[{"embeddable":true,"href":"https:\/\/www.totalcoaching.com\/blog\/wp-json\/wp\/v2\/comments?post=3109"}],"version-history":[{"count":37,"href":"https:\/\/www.totalcoaching.com\/blog\/wp-json\/wp\/v2\/posts\/3109\/revisions"}],"predecessor-version":[{"id":3149,"href":"https:\/\/www.totalcoaching.com\/blog\/wp-json\/wp\/v2\/posts\/3109\/revisions\/3149"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.totalcoaching.com\/blog\/wp-json\/wp\/v2\/media\/3148"}],"wp:attachment":[{"href":"https:\/\/www.totalcoaching.com\/blog\/wp-json\/wp\/v2\/media?parent=3109"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.totalcoaching.com\/blog\/wp-json\/wp\/v2\/categories?post=3109"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.totalcoaching.com\/blog\/wp-json\/wp\/v2\/tags?post=3109"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}