Privacy Policy

What information do we collect?

We collect information from you when you register on our site or place an order.

Any data we request that is not required will be specified as voluntary or optional.

When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, phone number or credit card information.

Like most websites, we use cookies to enhance your experience, gather general visitor information, and track visits to our website. Please refer to the "do we use cookies?" section below for information about cookies and how we use them.

How long do we keep your information?

We retain your information until either your account is deactivated by you, or until your account has been inactive for a period of at least 12 months, or until you contact us to request that your information be deleted.

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways:

  • To personalize your experience (your information helps us to better respond to your individual needs)
  • To improve our website (we continually strive to improve our website offerings based on the information and feedback we receive from you)
  • To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs)
  • To send periodic emails

The email address you provide for order processing, will only be used to send you information and updates pertaining to your order or request.

How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you submit a request, place an order or access your personal information.

These security measures include: password protected directories and databases to safeguard your information or SSL (Secure Sockets Layered) technology to ensure that your information is fully encrypted and sent across the Internet securely.

We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.

After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.

Do we use cookies?

Yes (Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information.

By visiting our site, third parties may place cookies on users’ browsers for targeted advertising purposes. For example, IP addresses, cookie identifiers, website activity may be collected for targeted advertising. This data may be used by third parties to target advertising on other sites based on your online activity. You may opt out of receiving targeted advertising (www.aboutads.info, networkadvertising.org/choices, youronlinechoices.eu)

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

California Online Privacy Protection Act Compliance

Because we value your privacy we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent.

Your Consent

By using our site, you consent to our privacy policy.

Changes to our Privacy Policy

If we decide to change our privacy policy, we will post those changes on this page, and/or update the Privacy Policy modification date below. Policy changes will apply only to information collected after the date of the change.

This policy was last modified on April 24th 2020

Contacting Us

If there are any questions regarding this privacy policy you may contact us using the information below.

www.totalcoaching.com
93 boul Bastien, suite 204
Quebec, Quebec G0A 4V0
Canada
support@totalcoaching.com

Privacy Policy Customer Pledge

We pledge to you, our customer, that we have made a dedicated effort to bring our privacy policy in line with the the following important privacy laws and initiatives:

  • Federal Trade Commision Fair
  • California Online Privacy Protection Act
  • Privacy Alliance

If at anytime you have a cause that needs to be disputed please fill out the Trust Guard Dispute Resolution form

Respectfully,

David Gill President
www.totalcoaching.com